• Quality brands never go bankrupt. You won't see JetBlue go bankrupt, or Southwest. The American airline industry, unlike almost any other American industry, has never taken quality on board.... The public cares, but airlines act like they don't. Airlines never really go bust. They screw their creditors. They screw their shareholders. You don't get rid of the dead wood. The inefficient airline lives on. In England, you're either alive or you're dead. And, when you're dead, young, efficient new airlines can rise up. How many hospitals could have been built with the money that has been shoveled into inefficient airlines? How many oil refineries? Probably as many as we need.
  Richard Branson Quotes
• Communication with customers begins with customer-focus teams.
  Stephen Covey Quotes
• What's important at the grocery store is just as important in engines or medical systems. If the customer isn't satisfied, if the stuff is getting stale, if the shelf isn't right, or if the offerings aren't right, it's the same thing. You manage it like a small organization. You don't get hung up on zeros.
  Jack Welch Quotes